Guidelines for the Audience - Covid-19 Emergency

Guidelines for the Audience - Covid-19 Emergency

Upon reopening in June 2020, during the Covid-19 emergency, the Teatro Massimo has established new safety and health guidelines for the people who will access the theatre. You can download the full document in italian below.

Please continue reading for a summary of the procedures.

Download the Guidelines by clicking on the photo.

Summary of the Access to the Operahouse Guidelines during the Covid-19 Emergency

Attending a performance: general information

• Members of the audience need to wear a face mask as soon as they enter the operahouse and keep it on until they reach their seat and whenever they move from their seat. Children over 6 are also required to wear a mask. 

• For all performances each member of the audience will be granted a numbered preassigned seat.

• Seats available, access to the theatre and within the theatre and exit routes have been planned to accomplish the rule of social distancing (staying at least 1 meter apart from other people).  

• People who live/travel together can seat close to one another.

• People with disabilities and their companions will be granted access together while respecting social distancing from other people.

• A full sanitation will take place before each performance (seats, common areas, surfaces, passageways accessible by the audience).

• It is forbidden to bring food and beverages into the operahouse. For the time being, food and beverages will not be available for sale at the theatre.

• The elevator can be used by one person at a time. People with disabilities and people who live/travel together can use it together with their companions.

• The Front of the house Staff will check that social distancing is kept and regulations met by the audience. They may come in contact with the audience if and when:
- social distancing is not put in place
- the face mask is not properly used 
- someone occupies a seat other than their own.

Purchasing Tickets

• When purchasing tickets, people who live/travel together and intend to sit close to one another will be required to declare their relationships, accept the Teatro Massimo regulation and sign their declaration.

• When purchasing tickets it is necessary to read and accept the Performance Guidelines of the Teatro Massimo.

Entering the operahouse and getting to one's seat

• Upon arrival, members of the audience will be required to sanitize their hands (the hand sanitizer is provided by the theatre and available a the entrance).

• Access to the theatre is regulated to grant social distancing and to make sure that each member of the audience complies with the guidelines.

• The Front of the house Staff will grant that social distancing (at least one meter) is respected by the entering audience.

• At the entrance the body temperature will be measured and anyone with a body temperature above 37,5 °C will not be allowed to enter the theatre.

Use of the toilets

• Toilets will be in use and will be accessible to the members of the audience who will request it. People will be escorted to the toilets by the Front of the house staff while keeping social distancing.

End of the performance and exit from the operahouse:

• At the end of the performance the audience will be required to take special care not to overcrowd the exits and to keep social distancing.

• The Front of the House staff will manage the exit by letting the audience out in small groups, starting from the seats closest to the exits and proceeding until everyone has left the venue. 

• When preparing to leave the theatre, the member of the audience are kindly requested to:
- follow the instructions of the Front of the House staff
- do not forget personal belongings inside the operahouse
- respect the distance with other people

Guidelines for Guided Tours

• Members of the public who take a guided tour of the operahouse are required to wear a face mask throughout their guided tour. Children over 6 are also required to wear a mask. 

• People who live/travel together can stay close to one another during the guided tour.

• Access to the theatre is regulated to grant social distancing and to make sure that each visitor of the operahouse complies with the guidelines.

• Routes to follow during the guided tours (access to the theatre and within the theatre, as well as exit routes) have been planned to accomplish the rule of social distancing (staying at least 1 meter apart from other people).  

• People with disabilities and their companions will be granted access together while respecting social distancing from other people.

• At the entrance the body temperature will be measured and anyone with a body temperature above 37,5 °C will not be allowed to enter the theatre.

• A full sanitation will take place before each performance (seats, common areas, surfaces, passageways accessible by the audience).

• Upon arrival, members of the audience will be required to sanitize their hands (the hand sanitizer is provided by the theatre and available a the entrance).

• It is forbidden to bring food and beverages into the operahouse. For the time being, food and beverages will not be available for sale at the theatre.

• Members of the audience participating to a guided tour are kindly requested to:
- follow the instructions of their guide during the tour
- do not forget personal belongings inside the operahouse
- respect the distance with other people
- always stay with the group

• Toilets will be in use and will be accessible to the members of the audience who will request it. People will be escorted to the toilets by the Front of the house staff while keeping social distancing.

• At the end of the guided tour the audience will be required to take special care not to overcrowd the exits and to keep social distancing.