Guidelines for the Audience - Covid-19 Emergency

Guidelines for the Audience - Covid-19 Emergency

The Teatro Massimo has reopened in May 2021, with new safety and health guidelines linked to the the Covid-19 emergency. All the people who access the theatre are required to take a few minutes to read the guidelines. You can also download the full document in italian HERE.

At the moment, you can be seated beside someone you live/travel with, otherwise you need to sit at a distance from the next audience member. If you intend to get tickets for adjacent seats, please fill in and sign the Self-Declaration on cohabitation status.

Access to the Operahouse Guidelines during the Covid-19 Emergency
May 2021 update

Attending a performance: general information

A digital Covid certificate (Green Pass) is required to enter the operahouse.

• Members of the audience need to wear a face mask at all times inside the opera house, as required by Italian regulation DPCM 02/03/2021. 
Cloth masks are not allowed (choose a mask that grants higher protection, such as a surgical mask or a N95 mask). Children over 6 are also required to wear a mask. 

• For all performances each member of the audience will be granted a numbered preassigned seat.

• Seats available, access to the theatre and within the theatre and exit routes have been planned to accomplish the rule of social distancing (staying at least 1 meter apart from other people).  

• People who live/travel together (congiunti in Italian) can seat close to one another, without social distancing. They are required to fill in a self-declaration before purchasing the tickets.

• People with disabilities and their companions will be granted access together while respecting social distancing from other people.

• A full sanitation will take place before each performance (seats, common areas, surfaces, passageways accessible by the audience).

• It is forbidden to bring food and beverages into the operahouse. For the time being, food and beverages will not be available for sale at the theatre.

• The elevator can be used by one person at a time. People with disabilities and people who live/travel together can use it together with their companions.

• The Front of the house Staff will check that social distancing is kept and regulations met by the audience. They may come in contact with the audience if and when:
- social distancing is not put in place
- the face mask is not properly used 
- someone occupies a seat other than their own.

Purchasing Tickets and Seating Info

• When purchasing tickets, people who live/travel together and intend to sit close to one another will be required to declare their relationships, accept the Teatro Massimo regulation and sign their declaration.

• When purchasing tickets it is also necessary to read and accept these Guidelines, also available to the audience at the box-office.

Entering the operahouse and getting to one's seat

• Upon arrival, members of the audience will show their Green pass to the Staff and will be required to sanitize their hands (the hand sanitizer is provided by the theatre and available in different locations including the entrance).

• Access to the theatre is regulated to grant social distancing and to make sure that each member of the audience complies with the guidelines.

• The Front of the house Staff will grant that social distancing (at least one meter) is respected by the entering audience.

• At the entrance the body temperature will be measured and anyone with a body temperature above 37,5 °C will not be allowed to enter the theatre.

End of the performance and exit from the operahouse:

• At the end of the performance the audience will be required to take special care not to overcrowd the exits and to keep social distancing.

• The Front of the House staff will manage the exit by letting the audience out in small groups, starting from the seats closest to the exits and proceeding until everyone has left the venue. 

• When preparing to leave the theatre, the member of the audience are kindly requested to:
- follow the instructions of the Front of the House staff
- do not forget personal belongings inside the operahouse
- respect the distance with other people

Guidelines for Guided Tours

• Members of the public who take a guided tour of the operahouse are required to show their Green Pass at the entrance and to wear a face mask at all times inside the opera house, while also keeping a physical distance of at least 1 meter from other people. Children over 6 are also required to wear a mask. 

• People who live/travel together can stay close to one another during the guided tour.

• Access to the theatre is regulated to grant physical distancing and to make sure that each visitor of the operahouse complies with the guidelines.

• Routes to follow during the guided tours (access to the theatre and within the theatre, as well as exit routes) have been planned to accomplish the rule of physical distancing (staying at least 1 meter apart from other people).  

• People with disabilities and their companions will be granted access together while respecting physical distancing from other people.

• At the entrance the body temperature will be measured and anyone with a body temperature above 37,5 °C will not be allowed to enter the theatre.

• A full sanitation will take place before each performance (seats, common areas, surfaces, passageways accessible by the audience).

• Upon arrival, members of the audience will be required to sanitize their hands (the hand sanitizer is provided by the theatre and available a the entrance).

• It is forbidden to bring food and beverages into the operahouse. For the time being, food and beverages will not be available for sale at the theatre.

• Members of the audience participating to a guided tour are kindly requested to:
- follow the instructions of their guide during the tour
- do not forget personal belongings inside the operahouse
- respect the distance with other people
- always stay with the group

• At the end of the guided tour the audience will be required to take special care not to overcrowd the exits and to keep physical distancing.