Terms and conditions of sale
TERMS AND CONDITIONS OF SALE
Admission to the Theatre is restricted to ticket-owners only. On entering the venue, the audience is required to show the ticket to the Theatre's personnel. Tickets cannot be reimbursed, given to others or used for commercial/advertising/promotional purposes unless previously authorized by the Theatre management. Latecomers will not be admitted to the Theatre until a suitable interval. It is forbidden to use a seat other than the one purchased. Changes in the seating assignment can occur for technical or security reasons.
The Theatre reserves the right to provide alternative seats to those specified on the ticket for security or technical reasons. Children under the age of six are not admitted to performances (with the exception of the educational programme for the schools). The use of cameras and recording equipment is strictly forbidden. Umbrellas, hats, bags, crash-helmets, photo or videocameras and all recording equipment are to be left in the cloakroom. Cell phones must be turned off. The audience is required to stay silent during the performance. Photographs, video and audio recordings are strictly forbidden. No food or drink are allowed into the Theatre. The audience may refer to the person in charge of reception or to the reception personnel for any need. Smoking is forbidden.
The following concessions are available for concerts, opera and ballet performances B, C, D, F, S1, S2, Single-tickets (Premiere excluded):
• Young people up to the age of 30
• Groups (at least 20 people)
• Disabled people on a wheelchair may access the hall (platea) at the full price of section 6.
• Diamond Card holders
• University of Palermo, Conservatory of Music V.Bellini, Academy of Arts of Palermo studens
SCHEDULE CHANGES AND REIMBURSEMENT
The management reserves the right to make changes on the timetable, artistic programme and/or the setting and management of the performance, that could be necessary due to technical, artistical or extraordinary reasons not depending on the Theatre's management will (including workers' strike and/or due to force majeure).
In the above-mentioned cases, the Theatre will search a suitable alternative consistent with the budget or otherwise provide a reimbursement under the following conditions:
a) in case of a date change, up to the original date in which the performance was scheduled at the time of purchase; b) in case of essential changes due to Teatro's workers' strike, or to force majeure such that the performance goes on stage in a partial form (for example opera performed without the orchestra or with piano only and such cases) up to the date of performance; c) in case of full cancellation, within 15 days after the date of performance. The relevant SIAE ruling will always be followed. In case of changes in the scheduled performances occur, the audience will be promptly informed through a printed notice in the foyer, this website (www.teatromassimo.it) and whenever possible through email. For any other occurence not mentioned here, the Italian law on the matter will apply.